What Makes Us Different
-
Carefully Selected Products We don’t list everything — only items we believe offer real value and solid quality.
-
Secure Shopping Experience Your privacy and security matter. Our site uses trusted payment processors and encrypted checkout.
-
Customer‑First Support We’re committed to making sure you’re happy with your order. If you have questions, concerns, or need help, our support team is here to assist.
-
Fair Prices, Always By shipping directly from our suppliers, we keep costs low and pass the savings on to you.
How Shipping Works
We work with nationwide distributors to deliver your order efficiently. Shipping times vary depending on the product and your location, but most items arrive within 7–20 business days.
Returns & Refunds
We want you to love your purchase. If something isn’t right, we’re here to help. Email sales@excellequipment.com for assistance.
14‑Day Return Window
You may request a return within 14 days of receiving your order. To be eligible, items must be unused, in their original condition, and in the original packaging.
How to Start a Return
Just contact our support team with your order number and a brief description of the issue. We’ll guide you through the next steps and provide return instructions when applicable.
Damaged or Incorrect Items
If your item arrives damaged or you receive the wrong product, let us know within 48 hours of delivery. Please include photos so we can quickly resolve the issue.
Refunds
Once your return is received and inspected, we’ll notify you and process your refund to your original payment method. Refund times may vary depending on your bank or payment provider.
Non‑Returnable Items
Certain items may not be eligible for return due to safety reasons. These will always be clearly noted on the product page.
Shipping Costs
Return shipping costs are the responsibility of the customer unless the return is due to our error (damaged, defective, or incorrect item).
Our Commitment to You
We’re more than just an online store — we’re a team dedicated to creating a reliable, enjoyable shopping experience. Every order, every question, and every customer matters to us. We’re constantly improving our catalog, our service, and our processes to bring you the best possible experience.
Thank you for choosing Excell Automotive Equipment. We’re excited to have you here.